Our Terms and Conditions

Payment Information

We accept various methods of payment:

Paypal

You can pay securely via Paypal using your credit or debit card. Paypal requires registration for 1st time users. Millie's Trinkets and Tiaras does not retain any of your credit or debit card details.

Bank Transfer

You can also choose this method at the time of checkout. Bank details will be provided for you to complete your transaction. When sending your payment via bank transfer, please quote your order number so that we can match the payment to your order.  We will then e-mail you once we have received the payment successfully.

Google Checkout

Google Checkout accepts major credit and debit cards, including VISA, VISA Electron, and MasterCard. Google checkout requires that buyers enter their credit or debit card information when they first sign up for Google Checkout and can select their preferred payment type during checkout.

Delivery Timescales

Please note that the majority of our products are made to order, unless otherwise stated in the product listing. Stock items will be despatched within 3-5 working days. All other orders take between 14-21 days to be made and can take 2-3 days to be delivered. Please bear in mind any public holidays when placing your order as we are unable to post items on these days. Working days are classed as Monday to Friday inclusive.

Should you require your order more urgently, please contact us to see if we can accommodate your timescales, we will do our very best to help you.

Postage

For jewellery and smaller value items, you may choose to have your items posted via first class post, but please note that this offers no insurance or tracking information. Should you choose this postal option we will not be held responsible if items go missing. We will always provide you with proof of posting, so that you can claim via Royal Mail. For tiaras and higher value items, we only offer first class recorded delivery or special delivery postal options. 

Current delivery charges are as follows:


For UK and Northern Ireland Postage

Royal Mail First Class Post £3.00
Royal Mail First Class Recorded Signed For £3.75
Royal Mail Special Delivery £5.90

For International Postage

International Signed For up to 499g £12.00
International Signed For 500g+ £15.00



Returns and Refunds

We want you to be 100% happy with your purchase. We are therefore always happy for you to return a product should you be in any way dissatisfied. Returns are accepted within 14 days and refunds will be issued within 7 working days of the items being received back with us, providing that the items has been returned in it's original condition, unworn. We will email you on receipt of a returned item to acknowledge that refund will be processed.

Returns postage will be at the expense of the customer unless an item was received damaged or faulty. Please note that items are fully inspected and photographed before they are posted.